Overview:
Join employer, the fastest-growing digital payments platform in the insurance industry, and be part of a talented, ambitious, and innovative team of professionals. As a Customer Service Representative, you will handle customer inquiries, escalations, and provide technical support. You will also assist insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. If you are a people-person who is detail-oriented, possesses strong problem-solving skills, and is committed to personal and professional development, apply now!

Key Responsibilities:

- Respond promptly to customer inquiries through various channels (i.e., phone, email, chat, etc.).
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary.
- Keep records of customer interactions, transactions, comments, and complaints.
- Provide feedback on the efficiency of the customer service process.

Skills & Abilities:

- Strong interpersonal skills and the ability to adapt in a complex and changing environment.
- Excellent verbal and written communication skills.
- Thrive in a face-paced environment.
- Maintain a high level of professionalism.
- Must be team-oriented with the ability to work independently.

Education & Experience:

- Associate degree OR 2+ years relevant experience preferred.
- Proven remote work experience preferred.
- Insurance experience is preferred.
- Experience with MS Office, Google Suite, CRM applications.
- Call Center or Customer Service experience a plus.
- Bi-lingual a plus.

Desired Traits:

- Growth Mindset.
- Problem Solver.
- Self-starter.
- Demonstrates Ethical Behavior.
- Strong Drive.
- Team Player.
- Supportive & Adaptable to Change.
- Exudes a commitment to Personal & Professional Development.

Additional Information:

employer is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.